Melanie Duclos

 

I have over 23 years’ experience in the healthcare industry with 14 years managing call centers. I started my healthcare career at Express Scripts in their new start up call center. As an Account Manager with PharMerica, I worked closely with LTC facilities and group homes to ensure they were satisfied with our services and prepare them for State audits. At UnitedHealth (Optum), I had the pleasure to create and build a call center to launch their Wellness Programs. We went from 2 intake specialists to 150 in 8 years. I was brought into ActivStyle from a former Director to improve the state of their call center. I’m proud to say last year my teams made 2 records in the history of the company.

It’s always been a passion of mine to help others, especially the elderly. As a child growing up in Thief River Falls, MN, I would visit the nursing home residents weekly so they never felt alone or unloved. With my mother currently in an Alzheimer’s memory care facility, her LTC insurance and Life Insurance plans have saved my parents from a huge financial loss.

I’m a proud mom of 2 amazing kids and a Golden Retriever named Buddy. Maddie graduated from St. Cloud Tech and Josh graduated from Mankato State. While neither live at home anymore, they sure do like to come over for dinner quite often. I love summer and spending time on a boat or at the pool. My favorite place to be is on the beach in Florida every spring.