Customer Testimonials - GoldenCare

Customer Testimonials

For nearly 40 years, GoldenCare has been providing quality long-term care solutions and insurance protection at the lowest possible cost, with the highest level of service across the country.

Hello, I wanted to write about an employee here that went above and beyond to help me with my plan through goldencare. Obviously anytime someone uses an insurance plan it’s not normally a good point in their life. Given my work schedule I had all kinds of trouble getting a hold of someone and having a smooth process. That was until I talked with an employee named Courtney she understood my situations from working nights previously in her life. She went out of her way to contact me before and after her work hours to help the process on my case. It was really comforting knowing someone has gone out of their way to help a customer on their own. Stellar service and I would most definitely recommend goldencare to those that have different insurance needs. – Jacob

Ronald was great to work with. Very carefully explained programs and coverage options. He knows his stuff. -Stephen

Thank you so much for all your help and understanding. -Della

Very good information provided by Grace & she is really helpful. -Peg

Fantastic service and people !!! -Kevin

Julie is so knowledgeable, and so pleasant to do business with. No pressure, just guided me to make the best decision for my needs and resources. She will help you, too – call her!! -Kathleen

Brenda was very helpful to me when I needed to replace my Medicare supplement that was no longer offered. She showed me a variety of plans that I qualified for and settled on one that suited my needs very well. She has made herself available to help answer my questions and her thorough knowledge of these many plans has been appreciated. I would highly recommend her expertise in matters of Medicare supplement plans. -Richard

Helped me a lot with my benefits. They looked based on your needs. They saved me money. They know the answers to your questions. Easy to work with. I will continue to use them every year. -Lisa

Professionalism, Knowledge, Personable. It is a pleasure working with Ms. Grace. She is prompt, professional and very knowledgeable. I never have to wait long for a response to my questions. -Danielle

Your concern for the betterment of my health and well being and the friendliness all on the team that I’ve had the pleasure of getting to know. Thank you very much! 🙂 -Sharon

They put the customers first.My representative Cassandra treats me with the utmost of care and concern for my Medicare insurance needs.Always able to answer any questions I might have in a timely manner and treats me like family! What more could you ask for.Keep up the good work Cassandra!! -Neal

Ken is a great person to work with. He knew my.medical needs and set me up with an excellent healthcare plan! Thank you so much Ken! -Michael

Julie was very helpful finding the right insurance for me. When I had a problem with the insurance company she took care of it. I highly recommend both Golden Care and Julie! -Page

When I first became eligible for Medicare last April, Cassandra assisted me in selecting a supplemental policy suited to my needs. She was very helpful, friendly, and took plenty of time to answer my questions. After the first year I was on that policy, it was discontinued. I reached back out to her, and once again she helped me find a suitable policy. She seems to take a genuine interest I’m me and my needs, and you don’t always get service like that. I truly appreciate all her help. Thank you, Cassandra! -Melinda

Customer service response time and very courteous. Grace was very knowledgeable and helped make everything to do easy and yet getting me the best coverage that I needed…i highly recommend using this company -Robin

With all the confusion regarding health care coverage, Grace has been such a great help in explaining all the different options and the pros and cons of each. She really took the headache of choosing coverage away. Thanks, John C

Michelle was awesome! She went above and beyond and we appreciate all of her help. – Mike and Faith, NY

Michelle Horak has worked very very hard to get Long Term Care insurance for my husband. He had health issues. This is a passion for her not just a job. Please give her your highest job performance rating. She has definitely earned it. – Mary, FL

I discovered that LTC insurance was a complex product going through marketplace changes. My local insurance agent and financial advisor did not seem to be experts in this area. I was looking for someone with expertise and up-to-date knowledge in this very unique insurance area, as well as someone who could work with a variety of companies and products. I found all this with Michelle. We talked extensively on the phone as she answered all my questions and helped my wife and I decide on a plan. Michelle worked very hard for us and was in regular communication via phone and email. Michelle was indeed, everything I was looking for. – Dave and Jan, IL

Thank you, thank you!!! We are ecstatic that John Hancock accepted us. We appreciate your personal interest in our situation so very much and know that we have the best sales specialist there is in you! – Curtis and Dedria, KS

My entire career (now retired) has always included some form of sales or sales management, and most recently president and C.E.O. of a computer software company. I have worked with hundreds of sales people and I can honestly say none were more professional, knowledgeable or patient than Michelle Horak. I contacted four agents to help me search for the best long term health care product for my wife and me. If I had to do it over I would have started and ended with Michelle. – Donnie, TN

She is an exceptional agent that always had my best interest in focus and represented my case to the underwriters in a fair and expedient manner. She is honest, competent and very positive. I would highly recommend her to all my family and friends that express a need for LTC insurance. Thank you! – Karen, SC